Job Details

Assistant Dean Graduate Admissions

Position Number: 6175178
Location: Santa Clara, CA
Position Type: Admissions/Enrollment

Assistant Dean Graduate Admissions

Position Title:
Assistant Dean Graduate Admissions

Position Type:
Regular

Hiring Range:

$115,200-$143,987 annually; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency:
Annual
POSITION PURPOSE:

The primary purpose of this position is to lead the recruitment, admissions, and enrollment of the School of Education and Counseling Psychology and will manage the strategic use of the financial aid budget of the school to meet enrollment objectives. This individual will work closely with the Dean, ECP Senior Leadership Team, and Department Chairs to understand and set enrollment goals, targets, and priorities for the School's programs and will develop and lead a team to executive the strategy to meet enrollment targets. A key member of the Dean's senior leadership team, the Assistant Dean will be a thought partner on potential new and existing programs and will help the senior leadership team understand trends and changes in the marketplace for the School.

The Assistant Dean will develop the recruitment, financial aid, and admissions strategy, monitor and regularly report on progress to enrollment goals, and will be a key partner in budget conversations to make projections and recommendations on financial aid budgeting. The Assistant Dean will lead the admissions team, and support team professional development to support the strategic objectives of the School. The Admissions team will include two staff members at the Assistant Director level and, when needed, additional student support. The Assistant Dean will also co-supervise the Admissions and Student Services Coordinator who will support both teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Developing, managing, and executing a strategic plan for all enrollment in the School of Education and Counseling Psychology. Ensure all recruitment, admissions, and enrollment processes are aligned to meet or exceed enrollment targets and the priorities developed in collaboration with the Dean and the Senior Leadership Team.
Understanding enrollment and marketing trends in graduate education for the programs housed in ECP and matching enrollment goals, recruitment plans, and admissions processes to meet the enrollment and program goals of the School.
Provide strategic leadership to the School's financial aid budget to meet enrollment goals. Developing a deep understanding of the School's priorities and tying those priorities to the use of financial aid funds to support the enrollment goals of the school. Ensure active management and monitoring of financial aid funds to ensure effective use of budget for enrollment and support of students. Develop plans to enhance the School's ability to ensure that funds are used in ways that support enrollment. In collaboration with the Dean and Senior Leadership Team, develop a long-term plan for ensuring effective development of multi-year financial aid plans to support enrollment.
Provide leadership and effective management and supervision of the admissions team members, including the two Assistant Directors and the Associate Director of Marketing and Communications and student employee(s) to support enrollment goals.
Serve as a member of the Senior Leadership Team, communicating updates on admissions and enrollment to guide continuing enrollment goals, budget allocations, and provide relevant guidance and data to members of the team. Monitor and manage admissions and enrollment data to provide key insights to admissions team members and the Senior Leadership Team to inform decision-making.
Work with Department Chairs to develop admissions standards and procedures for monitoring efforts to improve the visibility of existing programs and to understand and cultivate new academic initiatives and programs. Align strategic use of financial aid with admissions standards.
Serve as a liaison with appropriate units on campus, including the Vice Provost for Graduate Education, Admissions, Financial Aid, and ISS.
Provide leadership in assessing the School's programs and graduate rankings and coordinate data collection necessary for outside rankings.
Serve as the key leadership contact for external digital marketing providers and guide the effective use of digital marketing to meet enrollment goals.
Serve on local, regional and national associations to ensure best practices in graduate admissions.

GENERAL DUTIES:

Recruitment:

Understand and articulate the School's mission, vision, and core values as a Jesuit School of Education and Counseling Psychology and articulate those core values, mission and vision in recruitment and enrollment materials, events, outreach, and marketing.
Understand and utilize ECP core values of diversity, quality, and preparing men and women for and with others as guides in recruitment.
Develop and implement enrollment management strategy that is well aligned with the academic goals of the School of Education and Counseling Psychology and aligned with enrollment and net tuition revenue targets of the School.
Be knowledgeable about each department academic programs and potential new programs and collaborate with faculty and staff in implementing recruitment and admissions plans, programs, program student profiles, and program delivery models.
Determine appropriate outreach efforts and identify staff and support needed for these efforts. Oversee the design and execution of a graduate enrollment marketing plan, including relevant financial projections from point of initial contact through admissions.
Oversee the development of all enrollment management marketing materials - including social media, print materials, and external digital marketing providers to reach prospective students.
Develop distinctive enrollment strategies for each program, including domestic and international (where appropriate) markets, including recent graduates and second career working professionals. Collaborate with ISS to ensure that admissions and recruitment of international students to ensure prospective international students understand regulations regarding OPT and compliance with international student regulations.
Devise specific advertising plans for each specific graduate programs.
Partner with dean and Senior Leadership Teams to develop sustainable sources of qualified students from our region and - for online programs - across California and beyond.
Partner with faculty and departments on effective utilization of faculty in recruitment efforts and understanding their priorities in admissions standards.
Serve as the lead on the CRM (Slate) - ensure that communication emails, events, interviews are in the system and streamlined.
Ensure financial aid is utilized as an effective strategic tool in recruitment and outreach
Coordinate and work with SCU Online on various admissions and recruiting events to ensure the success of online programs. Partner with the SCU Online recruiting team on webinars, events and calls to prospective students as needed.
Provide guidance and leadership to Senior Leadership Team to support the development of new academic programs and understanding prospective student needs, desires, and concerns.

Enrollment Management

Provide leadership and a strategic understanding of the admissions funnel, and support the Senior Leadership Team in understanding the funnel. Keep statistics and analysis on various points in the funnel from prospects to applicants to yield to actual enrollment.
Develop and lead team to ensure timely and effective processes to ensure highly effective management of the enrollment funnel.
Regularly prepare reports on the relevant data for appropriate parties on the enrollment patterns and trends. Utilize data to provide leadership to the Deans and Department Chairs on the opportunities and challenges in admissions.
Ensure effective management of the admissions funnel: Move prospects to applicants, applicants to admissions, and admitted students to enrollment students.
Design financial aid awards for incoming students and lead the team to ensure effective processes for awarding, monitoring, and managing the financial aid budget.
Serve as a key liaison with the financial aid office to ensure students have access to appropriate federal and state financial aid funds and that financial aid awards are able to be processed in a timely way.
Develop and implement a system to track data on peer and aspirational comparison Schools to identify areas for improvements in our programs to propose plans and ideas to the Senior Leadership Team.
Obtain and analyze admissions feedback from prospects, applicants, and admits.
Complete periodic profiling of new students by program. Develop strong relationships with Department Chairs to understand target student profiles and priority recruitment areas.
Assess effectiveness of targeting strategies and communications channels for prospects and applicants.
Advise Assistant Dean and Director of Marketing and Communications regarding needs to revise website and online communications channels.

Application Operations

Manage operations and admission staff.
Manage all application procedures and incorporate best practices.
Ensure timely review of applications and ensure that appropriate and timely admission decisions are rendered in the Slate system.
Oversee team to support effective applicant communication and service in support of admissions funnel movement.
Oversee the communications about specific credentialing and licensure requirements relevant to admissions (e.g., CSET and CBEST exams and/or waiver requirements for teacher preparation candidates, state requirements for the Administrative Services Credential, and licensing requirements of the MFT and LPCC licensure track programs).
Lead admissions team to ensure applicants understand the field and/or work experience requirements for each program and ensure the team is advising applicants well.
Ensure the team provides application workshops to ensure effective communication with applicants about expectations and requirements.
Collaborate with Assistant Dean for Student Services and Community Life to ensure a smooth transition from admissions and enrollment to student services team for orientation and onboarding.
Ensure all members of the admissions team have or develop skills for highly effective use of Slate and Workday.

Other duties as assigned.

Graduate admissions and recruitment is a fast-paced and evolving field. As new approaches, strategies, and opportunities emerge, the Assistant Dean will need to be able to pivot to new opportunities, techniques, and approaches and lead the admissions team in these efforts.

GENERAL GUIDELINES

Recommends initiatives and implements changes to improve quality and services.
Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
Maintains contact with customers and solicits feedback for improved services.
Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
Researches and develops resources that create timely and efficient workflow.
Prepares progress reports; informs supervisor of project status; and deviation from goals.
Ensures completeness, accuracy and timeliness of all operational functions.
Prepares and submits reports as requested and required.
Develops and implements guidelines to support the functions of the unit.

PROVIDES WORK DIRECTION

To three full-time staff (Associate Director of Recruitment and Outreach, the Associate Director of Admissions and Enrollment, and the Director of Marketing and Communications) as well as student employees as available. The Director of Marketing and Communications also has a dotted line to the Dean for dean communications.
Serves as key liaison to lead external digital marketing efforts and to SCU Online for online program marketing and recruitment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

KNOWLEDGE:

Enthusiasm for the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity.
Enthusiasm for the School's mission, vision, and values.
Deep understanding of graduate admissions strategy, processes, and trends.

SKILLS:

Exceptional communication skills and the ability to relate to racially, ethnically, linguistically and economically diverse populations.
Strong expertise in admissions recruiting and application operations.
Exceptional management experience and administrative skills.
Demonstrated interpersonal, customer service, written and oral communication skills. Knowledge of a CRM is ideal.
Strong capacity to cultivate, develop, and manage a team to reach goals.
Proficiency in Microsoft Office and Google Office software to effectively complete tasks related to this position. Familiarity with Slate and Workday are a plus, but willingness and capacity to develop Slate and Workday skills are necessary.

ABILITIES:

Ability to manage complex processes and procedures with attention to detail and accuracy.
Ability to exercise sound and appropriate judgment in a challenging, fast-paced work environment.
Demonstrated ability to cultivate collaborative relationships with internal and external constituencies.
Ability to maintain a high level of confidentiality.

EDUCATION AND/OR EXPERIENCE:

Master's Degree or relevant work experience.
Minimum of 8 to 10 years' relevant experience

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
Outreach and recruitment efforts across the Greater Bay Area is required
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
May be required to travel for recruitment and engagement with professional organizations relevant to the position.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment.
Mostly an indoor office environment with windows.
Offices with equipment noise.
Offices with frequent interruptions.

EEO Statement

Santa Clara University is an equal opportunity employer. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Assistant-Dean-Graduate-Admissions_R5897